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e•Chain Customer Relationship Management (CRM)
e•chain helps in automating the Customer Relationship Management (CRM) business processes. e•chain Customer relationship management components comprises of both business management and automation of the front-office divisions of an organization. e•chain is essentially meant to address the needs of Marketing, Sales and Distribution, and Customer Service and Support divisions within an organization and to allow the three to share data on prospects, customers, partners, competitors and employees. The purpose of e•chain CRM is to manage the customer through the entire lifecycle, i.e. from prospect to qualified opportunity to order. Online Demo Request
Features
  1. Integrated with Sales and Finance
  2. Warranty and AMC Handling
  3. Recording Service Requests from Customers, Service Calls and Billing based on service call charges
  4. Billing based on whether complaint is under warranty/AMC
  5. Warranty Certificate
Benefits
  1. Track warranties and maintenance contract.
  2. Centralized customer contact database.
  3. Improve customer satisfaction with prompt follow-ups.
  4. Improve after sales service.
  5. Integrated with Finance and Sales components.
  6. Collaborate with customers through the Internet.
  7. Business intelligence reporting.
Frequently Asked Questions (FAQ)
1)  How is CRM integrated in e-chain?
2)  Does e-chain support warranty?
3)  What are the setups to be made for warranty?
4)  How are Customer complaints captured in e-chain ?
5)  How are the complaints from the Customers processed in e-chain?
6)  Does e-chain have the option to incur cost for Services?
7)  Can the customer place the order from their login?
8)  Can a supplier enter quotations through their login?
9)  What are the reports under Ecustomers and Esupplier?
10)  Does e-chain support services only for shipped item?
 
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