Application Management Services

Maintain

Monitor Integrations

Monitor Batch Jobs

Monitor EBS Pending Transactions

Monitor Concurrent Processing Errors

Monitor Concurrent Manager

Monitor DBA Logs

Apply Patches

Functional Testing Configuration Management

Maintain Run Book

Maintain Knowledge Base

Month End Processing

Quarter End Processing

Apply Automation for Monitoring

Knowledge Sharing

Communication Management

SLA for Maintain Functions

Support

Help Desk

Functional Support

Technical Support

DBA Support

System Administration Support

EBS Technical Upgrade

EBS Data Corruption Issues

Break-fix Support

EBS Data Maintenance Support

Fix Integration Programs

Fix Custom Programs – (Java, PL/SQL, Forms, OAF, ADF, OBIEE, Discoverer, Workflow, Custom.pll, Pro*C, Reports, XML Publisher etc)

System Audit and Health Check

User Training

Productivity Improvement Workshops

SLA for Support Functions

Enhancement

Handle Change Requests for existing Custom programs (Java, PL/SQL, Forms, OAF, ADF, OBIEE, Discoverer, Workflow, Custom.pll, Pro*C, Reports, XML Publisher etc)

Add New functional Features

Add new Customizations

EBS Technical Upgrade

New Solution design from support issues

New Roll up patch introduction

DB Upgrade

OS Upgrade

Application Server Upgrade

Add New EBS Modules

Enhance the Performance of the integrations and batch jobs.

Application Management

Our application management services address full application lifecycle support . Our services reduce your application costs through the years of the contract by developing an adaptive, flexible and scalable solution for your business.

SLA Framework

Chain-Sys provides a structured framework in establishing a sourcing arrangement and in establishing the SLAs that govern the services and support performance for our clients.

Our philosophy is that all sourcing contracts have to be mutually beneficial for all involved parties.
Our SLAs are focused on meeting your business requirements.
The service levels are metrics driven and are established to deliver the proper support to our clients.
Benchmarking and metrics are included in the contract to measure our compliance to the SLAs.
Performance, tracking, reporting, SLA remedies and problem management processes are agreed to as part of the contract.

Communication Management

Chain-Sys Support Portal is a custom built application on Oracle ADF platform. This portal is used to request any support services against the Cypress project work.

The service request is converted to tasks and is taken up by Support Team. Most of the ADF features have been used and the latest Jasper Report is also integrated

Value Proposition

Senior, experienced management team with extensive large-scale systems integration and data transformation backgrounds.
Professional staffing resources to address your functional and technical requirements for your projects.
Full suite of support and service capabilities to address all SDLC implementation phases, incorporating design, development, testing and post-production support.
Consistently maintained the SLA for all our Support projects.
Proven next generation productivity tools for data management that has an efficient, accurate and cost effective approach.
Experienced Oracle professionals with extensive industry experience to provide you support and a holistic solution.
Product and resources are available with an aggressive and flexible cost structure.
Trusted and flexible partner.